Reference

How momo 99 Handles Your Account and Data

When you open an account with us, your funds, personal details and withdrawal requests go through verification steps designed to keep your account secure.

Account verification stepsData security practicesWithdrawal documentationSupport access for disputes
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momo 99 How momo 99 Handles Your Account and Data
LEGAL CONTACT PATHS

How to Reach Us About Policy or Data

Team online

Live Chat Support

Open the chat widget in your account lobby. Our team responds to legal and data-access inquiries during operating hours. Have your account number and a clear description of what you need ready.

Email for Data Requests

Send formal data access or deletion requests to our legal team via the contact form on this domain. Include your account ID, the specific data you're asking about, and your preferred contact method.

Account Settings — Data Review

Log into momo 99, navigate to Account Settings, then Legal & Privacy. You can view stored contact details, linked payment methods (DANA, OVO, GoPay, QRIS), and your login history from the last 90 days.

DATA HANDLING STANDARD

How We Secure and Manage Your Information

Deposit Tracking

Every DANA, OVO, GoPay and QRIS deposit is logged with a unique transaction ID and timestamp. You see the confirmation in your wallet immediately; we store the record server-side for 7 years or as required by local regulation.

Withdrawal Verification

Before any payout clears, we match your account name, bank details and identity documents. This step takes 2–4 hours on weekdays. You receive a confirmation email and in-app notification once the withdrawal is approved and sent to your bank.

Session Cookies and Tracking

We use session cookies to keep you logged in and to record your gameplay for dispute resolution. Cookies expire when you close your browser or log out. You can disable them in your browser settings, though this may interrupt your lobby access.

Account Security

Your password is encrypted in transit (TLS 1.2+) and hashed at rest. We do not store it in plain text. Enable two-factor authentication in Account Settings to add a second verification layer when you log in from a new device.

Data Retention

Active account data — payments, game history, personal details — is held for the lifetime of your account. After closure, we retain transaction records for compliance periods mandated by local law, then purge them unless a dispute is open.

Right to Access or Change

Contact our legal team via live chat or the email form in Account Settings. We will provide a copy of your stored data within 10 business days. Corrections to contact details, linked payment methods and address are self-service in your profile; notify support if you cannot update them.

Legal Questions Players Ask

Your profile, gameplay history and personal details remain in our archive for legal compliance purposes. Deposit and withdrawal records are kept for 7 years. You can request a full data export before closing; after closure, contact support with your former account ID to request specific data or initiation of deletion where local law permits.

Yes. Log into your account, open Wallet History, and filter by payment method and date range. Each entry shows the method, amount, time, and a transaction reference. You can also download a CSV report of all transactions from the last 90 days for your records.

We confirm that the bank account and name you registered match your identity documents and payment methods on file. The system cross-checks your DANA, OVO, GoPay or QRIS account holder name against your account profile. This step typically completes in 2–4 hours, then the payout is sent to your bank.

Active account data is retained for as long as your account exists. After you close your account, we hold transaction records for compliance windows required by local law. You can request early deletion of certain personal details by contacting our legal team, subject to any ongoing disputes or regulatory obligations.

Open a dispute ticket in your account under Help & Disputes, or contact live chat with your transaction ID and bank confirmation reference. We investigate within 5 business days. You'll receive a detailed response explaining the outcome and any next steps, such as reversing the charge or re-issuing the payout.

Sessions are logged server-side for account security and dispute resolution. You can view your session history, including table names, duration and session ID, in Account Settings under Activity Log. These records are kept for 90 days and used only to verify fair play and settle disputes.

Open Account Settings, go to Legal & Privacy, and select Request Data Export or Request Data Deletion. Fill in your reason and preferred contact method. Our team will respond within 10 business days. You can also contact our legal email directly with your account number and full name for faster processing.

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