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Terms & Conditions That Put You in Control

When you open an account with momo 99, you're joining a platform built around real deposit and withdrawal clarity.

Clear deposit and withdrawal stepsDANA, OVO, GoPay, QRIS verifiedYour data protection outlined
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momo 99 Terms & Conditions That Put You in Control
REACH US FAST

Support Channels for Terms Questions

Team online

Live Chat

Open the chat widget in the bottom-right corner of your account. Our team responds during lobby hours (09:00–02:00 Jakarta time, Monday to Sunday). Expect a reply within 3–5 minutes during peak hours.

Email Support

Send your question to [email protected] with your account username and the issue details. We respond to all emails within 24 hours, even on weekends. Keep your confirmation for reference.

In-Account Help

Open your account menu, select Account Settings, then Terms & Conditions. You'll see a Help button that directs you to a FAQ and direct-contact form. This is the fastest route if you're already logged in.

HOW WE PROTECT YOU

Data Security and Account Transparency

Account Access Verification

Every login attempt is logged and your session is tracked. If we detect unusual access from a new city or device, we'll send you a verification code via SMS or email. You can review all active sessions in your Security settings and log out from any device remotely.

Payment Data Handling

We do not store your full card details or banking credentials. DANA, OVO, GoPay and QRIS transactions are tokenized—we keep only reference IDs. Your actual payment data stays encrypted on the payment partner's secure servers.

Cookie and Tracking Policy

Our site uses session cookies to keep you logged in and functional cookies to remember your lobby preferences. We do not use tracking cookies for third-party advertising. You can disable non-essential cookies in your browser without losing core account features.

Data Retention and Deletion

We retain your account data for 7 years after the last activity, as required by local financial regulations. You can request a data export or account anonymization by emailing [email protected] with your username and identity verification.

Terms Changes Notification

If we update these Terms, we'll email you 14 days in advance and show a banner in your account lobby. Continuing to play after the 14-day window means you've accepted the new Terms. Withdrawal requests made before the update are honored under old Terms.

Dispute and Escalation Path

If you believe a charge or account restriction violates these Terms, start a support ticket with screenshots or transaction IDs. Our compliance team reviews escalations within 48 hours. If unresolved, you can request external mediation through the payment partner.

Frequently Asked Terms & Conditions Questions

You must be at least 18 years old and a resident of Indonesia to open an account. We verify age during registration using your ID number. If you're under 18, your account will be suspended and any funds returned to your deposit source within 5 business days.

No. One account per person is required under our Terms. If we detect duplicate accounts linked to the same identity, phone number or address, all accounts will be closed and funds held for 30 days pending review. Reopen your original account after the hold period.

All payouts are processed back to your original deposit method—DANA, OVO, GoPay or QRIS. Withdrawals are verified within 2–4 hours and funds appear in your wallet within 1 business day. No withdrawal fee applies, but your payment partner may add a transaction fee.

Your wallet balance is held in a segregated account separate from our operating funds. If service is interrupted, your balance remains intact and accessible once service restores. We maintain 99.5% uptime, but in the rare event of prolonged outage, email [email protected] for manual verification.

You can update your username, email and phone number from Account Settings anytime. To delete personal data or request anonymization, email [email protected] with your username and a photo ID. Deletion takes 14 days to process and closes your account permanently.

Report any disputed round through the in-game help menu or support chat within 48 hours of the round. Provide the game name, round ID and your account username. Our team reviews server logs within 24 hours. If an error is found, your account is credited the disputed amount automatically.

These Terms apply to your account across all devices—mobile app, browser, desktop. The same account rules, deposit methods and verification steps apply whether you're playing Speed Blackjack on the train in Medan or exploring live tables from home. One account, one ruleset, everywhere.

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